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*The customs fee is paid independently by the customer.
The customs fee is 28 €.
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DELIVERY

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Delivery works as usual
DELIVERY OPTIONS
The order has been processed after an online payment and handed over to the carrier for delivery within 1−2 days.
All items ship worldwide from Russia by a Russian post service free.
The delivery takes 3 — 14 days within Russia and 14 — 30 days abroad.

*The customs fee is paid independently by the customer. The customs fee is 28 €.
More faster courier delivery is available for extra charges.
Delivery costs vary depending on destination and urgency.
 — 7−10 days delivery by SDEK charges 70 euros
 — 2−3 days delivery by DHL charges 330 euros.

*The customs fee is paid independently by the customer. The customs fee is 28 €.

EXTRA INFORMATION

PACKAGING AND WARRANTY
Every parcel is packaged with love and care in a bubble roll before shipping. Our aim is to minimise the risk of possible breakage and keep items safe from both outside forces and striking against each other. We guarantee safe and secure packaging.

If damage does happen during delivery, we will refund or send a similar item.

If an item arrives damaged, send pictures of the broken pottery and a receipt of package to goncharstudio@gmail.com within 24 hours.
ONLINE PAYMENT
Lepota ceramics accepts payments for orders by Visa and MasterCard. If you choose to pay for your order using an online payment card, you are requested to provide details of your credit card. Afterwards you will be redirected on a check out page of Alpha bank to fulfil the payment form. The verification check reduces the chance of fraud. The additional security authentication of a cardholder is based on 3D secure protocol. This means you are redirected from website to the external page operated by the emitting bank in order to authorise and confirm the charge.
SAFETY GUARANTEES
The Joint stock company Alpha Bank protects and processes data of a card holder according to PCI DSS safety standards. The SSL encryption technology is applied to the transfer of data in payment gate. The farther transaction of data is carried out in close banking network, providing the safest and most secure level of reliability. The Joint stock company Alpha Bank does not share data of a cardholder, maintaining personal information or privacy, with our shop or third parties. The 3D secure protocol is used for any extra verification checks of a cardholder. In case of any questions related to payment, you may e-mail goncharstudio@gmail.com.
ONLINE PAYMENT SECURITY
All the personal data including name, surname, address or card number is confidential and protected by law. All the data on your credit/debit card is encrypted and not stored on our web server. The Stock Joint Company Alpha Bank guarantees safe and secure online payment. All the payment procedures are regulated by Visa International and MasterCard worldwide standards. Protection of data and its processing is an essential principle of Alpha Bank, providing the most secure tools to avoid information leakage.
RETURN POLICY
The Russian Federal Law On Protection Of Consumer Rights, dated 19th January 1998, introduces the right of a consumer to return an item of poor quality due to manufacturing defects and exchange it for a similar product of a good quality provided in the stock or return all the charges.

A customer has the right to reject the goods and request to return the charges. A customer is not charged return shipping costs to destination.
PRIVACY POLICY
The Russian Federal Law N153-FZ On Personal Data regulates the relationship relating to the processing of personal data.

Lepotaceramics.com (hereby ''we'') respects the privacy of our users (hereby you or user). Your name, age, gender, telephone, address, email address or various activities related to this site such as making an order or chatting online is identified as personal information. We collect your personal data when you voluntarily provide it to us. The data is anonymous and is not linked with your personal details

Use of personal data
Having accurate information about you permits us to provide you with a smooth, efficient and customized experience. Your personal data is not shared with any other customers. We may share your personal data with third Parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation. We may collect and process the data or valuable information anonymously so that we can improve our website and monitor the usage of it

Links
This website lepotaceramics.com may contain links to third-party websites that are not affiliated with us. Once you have used these links to leave the site, any information you provided to these third-parties is not covered by this privacy policy and we cannot guarantee the safety and privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked from this site.

Limitation of liability
The website takes every precaution to protect our customer’s personal data. However, we don’t guarantee integrity of information in case of an unauthorised access of third parties. Lepotaceramics.com can’t accept responsibility for any consequences or loss caused by limited access to URL website or visiting the website or information provided by it. The accuracy, completeness and validity of any statements made within these articles are not guaranteed

Contacts
If you have any questions, concerns or suggestions about the privacy policy, you may contact us at the following address
Office 62, 10 Shatrova street, Perm, 614 064 or e-mail us at goncharstudio@gmail.com
OOO (Limited liability company) LEPOTA
Account 407 702 810 129 190 004 701
Currency rur
Taxpayer ID number (INN) 5 904 373 608
Tax registration reason code (KPP) 590 401 001
Bank The Nizhny Novgorod branch Joint Stock company Alpha Bank
RCBIC 42 202 824
Correspondent account 301 101 810 200 000 000 824
PRIVACY POLICY
The Russian Federal Law N153-FZ On Personal Data regulates the relationship relating to the processing of personal data.

Lepotaceramics.com (hereby ''we'') respects the privacy of our users (hereby you or user). Your name, age, gender, telephone, address, email address or various activities related to this site such as making an order or chatting online is identified as personal information. We collect your personal data when you voluntarily provide it to us. The data is anonymous and is not linked with your personal details.

Use of personal data
Having accurate information about you permits us to provide you with a smooth, efficient and customized experience. Your personal data is not shared with any other customers. We may share your personal data with third Parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation. We may collect and process the data or valuable information anonymously so that we can improve our website and monitor the usage of it.

Links
This website lepotaceramics.com may contain links to third-party websites that are not affiliated with us. Once you have used these links to leave the site, any information you provided to these third-parties is not covered by this privacy policy and we cannot guarantee the safety and privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked from this site.

Limitation of liability
The website takes every precaution to protect our customer's personal data. However, we don't guarantee integrity of information in case of an unauthorised access of third parties. Lepotaceramics.com can't accept responsibility for any consequences or loss caused by limited access to URL website or visiting the website or information provided by it. The accuracy, completeness and validity of any statements made within these articles are not guaranteed.

Contacts
If you have any questions, concerns or suggestions about the privacy policy, you may contact us at the following address:

Office 62, 10 Shatrova street, Perm, 614064 or e-mail us at goncharstudio@gmail.com

OOO (Limited liability company) LEPOTA
Account 40702810129190004701
Currency rur
Taxpayer ID number (INN) 5904373608
Tax registration reason code (KPP) 590401001
Bank The Nizhny Novgorod branch Joint Stock company Alpha Bank
RCBIC 042202824
Correspondent account 30101810200000000824

The current Privacy Policy is available at https://lepotaceramics.com/